This Privacy Policy explains how CartHold, a Sproutkey application for Shopify merchants, collects, uses, and protects information when merchants install the app and when shoppers interact with storefront experiences powered by CartHold.
This policy applies to merchants who install CartHold and to shoppers whose cart activity is processed by CartHold on a merchant storefront. Merchants remain responsible for their own customer-facing privacy notices and store policies.
CartHold helps merchants temporarily reserve inventory while a shopper has products in a cart, validate checkout timing, and display countdown messaging related to item holds.
CartHold does not sell personal information. Information may be shared with service providers and infrastructure vendors only as needed to host, secure, monitor, and support the app. Information may also be disclosed if required by law, to enforce agreements, or to protect the security and integrity of the service.
Cart and reservation data is retained only for as long as needed to support active holds, resolve operational issues, satisfy legal obligations, and maintain appropriate records. Temporary hold data is designed to expire automatically when reservation windows end.
CartHold uses reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, alteration, or loss. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
Merchants can uninstall CartHold through Shopify at any time. Shoppers who have questions about a specific store's use of CartHold should contact that merchant directly first.
This policy may be updated from time to time to reflect product, operational, or legal changes. The latest version will be posted on this page with an updated effective date.